Customer Service?

How are we doing? Have you been helped by one of Eastern Agency on Aging’s staff? Was it helpful and you would like others to know? EAA’s comment site is a great way to comment on EAA staff. There is nothing better than for an employee to read a comment that they have been especially helpful to someone. I’d like to comment on a few key employees you may have encountered when contacting us.

When calling the agency you probably have talked to Jen or Jackie. Jen has been the EAA receptionist for 14 years! Are you as impressed with her friendliness or front desk skills as I am? Let us know. Jackie has been with us for three years and it's easy to tell she loves her role.  Have you encountered our fantastic reception staff yet, because if not, you just don't know what you are missing!

Marilyn has worked in our Information and Referral Office of Community Services for 18 years. She always goes the extra mile to find help for clients. There is nothing more difficult than not being able to truly help someone in need. Have you been helped by Marilyn? She would love to know that what she does really makes a difference.

Many of you have come to our agency to meet with Eleanor or Julie of Legal Services for the Elderly. They aren’t our employees, but they are truly part of our team. They still make home visits, court appearances and rarely receive any accolades. This is the venue to let them know they are making a difference.

Gerry has been a Community Service Consultant for almost 17 years. Her territory is central and south Penobscot County. She has a wonderful French accent and knows the ins and outs of benefits and services for the elderly. She makes many home visits, receives clients in the office and answers calls in the course of her day. We are proud of her hard work; has she helped you recently? Let her know that her efforts helped you.

How many of you know Ellen of our Machias meal site?  She is an incredible dynamo and has worked for Meals for ME for 21 years! Behind the scenes in the Meals for ME Nutrition Program is Vicky, our Food Services Manager. She orchestrates food purchases, menu management and development and many other aspects of this very complex program.  Gail Ward, the Nutrition Program Director, with over 30 years of experience managing the often 40+ meal sites, hundreds of home delivery systems, and 500 plus or minus volunteers in any given year certainly deserves a note of praise!

Lastly, how many of you have family members living in one of our three assisted living programs? These employees are true caregivers taking care of your cherished loved ones, working to make your family member’s life comfortable, safe and healthy. They do this work with low pay and minimal benefits. They stay not because of the pay but because they care about seniors. Has one of our staff really stood out in your experience there? Let us know!

I could write endlessly about all our staff, they all go the extra mile in their many roles at Eastern Agency on Aging. We’d like to hear from you. Feel free to post your thoughts, how we might do better or how are we doing now. Thank you!

Noelle Merrill, Executive Director